Customer Satisfaction

We are committed to resolving customer complaints quickly, efficiently, and fairly.

If you have any concerns related to the products or services you received, please contact:

James Toothill, Complaints Officer
Western Surety Company
2100 – 1881 Scarth St
Regina, SK  S4P 4K9
Phone: 1-800-475-4454

If you have a complaint specifically regarding our complaint handling procedures and processes themselves, you may contact the Financial Consumer Agency of Canada (FCAC):

Financial Consumer Agency of Canada
427 Laurier Avenue West, 6th Floor
Ottawa, ON  K1R 1B9

If you are not satisfied with the manner in which your claim has been dealt with, you may contact the General Insurance Ombudservice (“GIO”). The GIO is a Canada-wide external independent body that can assist consumers with most complaints that consumers have been unable to resolve with their insurer.

GIO may be contacted by one of the following methods:

Telephone: 1-877-225-0446 (National Toll Free)
Mail: General Insurance Ombudservice
4711 Yonge Street, 10th Floor
Toronto, ON M2N 6K8


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