Western Surety E-Services: So Good, So Easy

Time certainly flies. It has already been two and a half years since Western Surety launched E-Services, our web based broker portal that provides functionality and convenience to our brokers.

E-Services is an easy option for issuing contract and commercial bonds. Brokers begin by logging in to the broker section of the Western Surety website home page and then completing an online bond requisition or commercial application. The system allows completed data to flow directly to our underwriters to efficiently handle all bond requests and issuances. E-Services also provides bond premium quotes for bids, automatic invoicing for final bonds, historical listing of account bonds issued, general account information and a large data base of owner required bond wordings that are verified on a regular basis.

We consistently receive very positive feedback from our network of brokers for both the contract and commercial aspects of the portal. And, we’ve also listened and tweaked a few items to make it even better. The following are the most recent comments from several brokers throughout Canada:

  • “I like a lot of things about it. The system knows the correct form to use when it’s something other than CCDC. It has a large database of owners for us to select. I like its user friendly format and that it accurately calculates premiums.”
  • “The entire process from bid bond or consent right through to final bonds is very simple, very quick, very accurate and it’s very easy to monitor bond status. For an old guy with limited computer skills, if I can do it, anyone can do it. This system works for me!”
  • “Western Surety really separates itself from the rest of the surety markets in terms of their online portal. To my knowledge Western Surety is the only portal where you can do both commercial and contract bonds. Western is way ahead of the curve here. We never have to worry about violating our working authority when using the portal. The ability to provide quotes to our clients through E-Services is valuable. We get asked fairly often from our clients for quotes on more complex projects at the tender stage. In order to provide quotes we have to create our own spreadsheets, so the portal is very helpful in this regard.”

Thanks to the great support of our brokers, we’ve seen an incredible jump in E-Services usage. Since the launch of our portal in mid-2014, there have been 12,320 contract bonds issued by E-Services. Percentage wise, in 2014, 10% of all our issued contract bonds were processed via E-Services; increasing to 47% in 2015 and to 51% in 2016!

Our website is also a great resource to find all our contract bond and commercial bond forms and applications. If you have not visited our website (www.westernsurety.ca) or you are not using E-Services, we encourage you to check it out. You can also contact any one of our underwriters if you have any questions, concerns or suggested enhancements to our E-Services.

Staff Changes

Atlantic Canada Branch Office: Please note that Tom Pelham is no longer employed by Western Surety. We thank him for his years of service and wish him well in his future endeavors. All correspondence for the accounts previously handled by Tom can be submitted to Stephen Myrer, Atlantic Region Branch Manager (smyrer@westernsurety.ca).

Regina Head Office: Please note that Mike Sterzuk has decided to leave Western Surety to pursue another opportunity unrelated to surety. Mike’s last day of work will be February 3, 2017. We appreciate Mike’s efforts and wish him well in his future endeavors. All correspondence for the accounts previously handled by Mike can be submitted to Paul Thompson, Senior Regional Manager (pthompson@westernsurety.ca).

Did You Know – Western Surety is LinkedIn!

Western Surety has a profile on the LinkedIn website. Please feel free to follow WSC when you have a moment. We’d like to connect with you!


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